IntegPartner assisted the leadership team, at the Administrative Court in Gothenburg, to improve their ability to develop, drive, follow up, and realize their set strategy.
The Administrative Court in Gothenburg has about 280 employees and operates under the Swedish National Courts Administration. It primarily handles cases where someone has appealed a decision made by an authority. The Administrative Court in Gothenburg is also one of the country’s four migration courts, reviewing decisions made by the Swedish Migration Agency.
Challenge
The leadership team had previously worked to create a strategic map to achieve their vision: “A good workplace that creates value for citizens,” “Reduced processing times with maintained quality,” and “One Court.” The work was also intended to strengthen the unity of the leadership team and develop their own capacity to lead and collaborate.
There was now a need to take it further and involve everyone in the strategy. Additionally, a new person had been appointed to oversee strategy and operational development, and they required support, in the form of training and coaching, for this new role.
Goal
The objective of the assignment was to increase the leadership team’s ability to drive, follow up, and realize the strategy and to establish the new strategy and operational development manager in their role.
Solution
Based on discussions with the Chief Judge, Head of the Administrative Court, and the strategy and operational development manager, a consulting support package was proposed. It included both advisory services and workshops for the leadership team, as well as a training program for the strategy/development role.
Implementation
For the strategy/development role, we adopted our proven training model for Support Resource Development—consisting of monthly meetings with educational sessions, practical assignments to apply in daily work, and reflection and learning.
For the leadership team, we held several advisory “think-together” discussions with the Chief Judge and strategy/development manager and prepared and conducted several workshops with the leadership team. Striving to make the client as self-sufficient as possible, we primarily acted as advisors and expert support. This approach allowed internal resources to be exposed and practice in their own environment with our support in the “background.” For certain moments, we took the lead when it was clear that the strategy/development person needed to participate as a team member in the discussions.
Result
A well-developed strategic plan that is robustly followed up, driven, and evolved by a more cohesive leadership team.
“The number of incoming cases has increased, but so has the number of resolved cases. Especially notable is that the number of cases in balance has clearly decreased, which is also an indicator that we are resolving the ‘right cases,’ thus reducing processing times,” – Erik Danielsson
Employees testify that things are now moving forward and that it feels like “One Court” is finally happening, something they have been striving toward for many years.
Insights
The foundation that made the consulting support more effective was laid in previous assignments conducted by IntegPartner, where we worked with the leadership team on Strategic Clarification. This made it easier to continue building with more targeted support that could be tailored to specific areas in need of strengthening. Alongside the Administrative Court’s request for Support Resource Training, we were able to integrate the development of the internal resource with our continued work on developing the leadership team.
Testimony
“Our collaboration with IntegPartner has helped our leadership team achieve a shared understanding of our strategic direction. Now, we have a tool to conduct strategic dialogue and, when necessary, adjust our strategy. At the same time, we have fostered greater collaboration within the leadership team and the organization, which has led to real impact in our organization.”
“During this period, I have also received training on how I can best support the organization’s development and strategic work. The training has provided me with practical tools and theory in areas such as facilitating group exercises and effectively leading strategic dialogue. The opportunity to use an experienced consultant as a sounding board along the way has worked very well and been extremely valuable.”
Erik Danielsson – HR Specialist, Strategic Work and Organizational Development
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