As their conversation flows, Emma starts to expose the habitual way in which Tom’s generation thinks about management. She claims that Tom’s traditional management way of thinking renders him blind to untapped resources in the company. And that this way of thinking results in practicalities that limit the company’s efficiency. Her feisty and sometimes impatient style fascinates Tom. Accustomed as he is, as CEO, to the polite and careful way that people approach him, her manner is like opening a window to let in some fresh air.

The thought that his company possesses a considerable store of untapped resources, which he cannot see, intrigues Tom. Soon his reluctance changes into curiosity and they continue the journey together in a spirit of straightforward examination of the pros and cons of traditional management. Emma and Tom are well aware that not revolution, but rather evolution, is the solution. Some of the questions they tackle are, “How do we take existing infrastructures and systems to the next stage?” And, “In traditional management, what kind of infrastructures are either weak or completely missing?”